Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we willrefund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before going ahead with it, it provides all the details about the services you take.

In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us, before starting of the work, not after commencement of project.

• If the project has been already been started & the clients have paid 50% advance and then are asking for Refund, then according to the calculation of the amount of work done, the refund amount will be decided & paid back.
• If the amount of work done is above the amount given by the client as advance, obviously the code, data, files will not be shared until the client pays the remaining amount.
• After getting your confirmation for the Project, we normally take immediateaction on it and your work is in progress mode. Therefore, if you take your steps back after confirmation, the amount you have already paid is non-refundable. We normally interact with our clients and do our best to solve all their queries and start work after their approval, therefore, there is no provision for any kind of refund. We clearly mentioned that the paid amount is non-refundable in any circumstance.

Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us via contact us link.

Cancellations will be considered only if the request is made within 24 hours of placing an order.

In case you feel that the service received is not as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the service. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

Prow Media Services after approval by Client cannot be refunded. In case you feel the Service is not as per specification, please contact our customer care team immediately in 24hrs.