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In this section, we address some of the most common questions about Prow Media, who we are, and what we do. Whether you’re new to our services or simply want to know more about how we operate, our general FAQs provide a comprehensive overview of our agency, founder, and the industries we serve.
Prow Media is a dynamic marketing and branding agency based in Lucknow, India. We specialize in helping businesses build strong brands, connect with their audiences, and achieve measurable business growth through creative, innovative, and data-driven marketing strategies.
Prow Media was founded by Prabhanjay Tiwari, who has a passion for helping businesses grow through impactful marketing and branding strategies.
Prow Media works with businesses across a variety of industries, including retail, e-commerce, hospitality, technology, and more. Our expertise allows us to create customized marketing solutions for each client's specific needs.
To keep clients informed about their project’s progress, we offer regular updates throughout every phase. Whether through project management tools or status meetings, we ensure that our clients are always in the loop. This section details how often clients can expect updates, how to track the success of campaigns, and how we ensure transparency and clear communication during every step of the process.
At Prow Media, we prioritize transparency and open communication. Once your project begins, we will provide regular updates through meetings, reports, and project management tools so you can track progress in real-time.
You can expect updates at key milestones, typically weekly or bi-weekly depending on the scope of your project. We also offer on-demand updates if you need information at any point during the project.
Our commitment to client satisfaction doesn’t end once a project is completed. In the Support section, we outline the ways in which we continue to assist you after the project, including post-launch services like website maintenance, performance reviews, and more. You’ll also find details on how to reach our support team and what to expect in terms of response times and ongoing assistance.
We offer post-project support to ensure a smooth transition. This includes website maintenance, ad campaign performance reviews, and other follow-up services as needed. For ongoing services, we also offer long-term support packages.
You can contact our support team via email or phone. We pride ourselves on prompt responses and are dedicated to addressing any concerns or questions you may have.
Transparency in financial matters is key to a smooth business relationship. In the Payment and Refunds section, we provide clear guidelines on our payment processes, accepted methods, and the milestone-based structure we use. Additionally, we discuss our refund policy and what steps to take if you have concerns about the service you’ve received.
We accept a range of payment methods, including credit/debit cards, bank transfers, and UPI payments. Specific payment instructions will be provided upon agreement of terms.
We typically work with a milestone-based payment system. A percentage of the project cost is due at the start, with additional payments tied to the completion of key milestones. Full details will be outlined in your contract.
Our goal is to ensure client satisfaction at every step of the project. If there is any issue with the services provided, we encourage clients to reach out to discuss possible resolutions. Refunds are assessed on a case-by-case basis, depending on the stage and nature of the project. Just to let you know that there is no guaranteed refunds due to nature of our service.
At Prow Media, we combine creativity, innovation, and data-driven strategies to deliver measurable results. Our team is dedicated to staying ahead of trends and utilizing the latest marketing technologies to give our clients a competitive edge.
Our vision is to become the leading marketing and branding agency in India, helping businesses achieve remarkable growth through innovative strategies and a commitment to excellence.
Our core values are:
Interested in our services? Is there any query? Want to ask something?
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